Doing the Right Thing, by Dr. Janani Mohanakrishnan

“What keeps you up at night?” This was a question posed to George Hawkins (GM at DC Water), at a recent water conference. He promptly replied “Figuring out how to keep providing water to my growing population of low-income customers”. Later that week, a colleague mentioned her displeasure at having her water cutoff because of a system error. She had paid her active utility service deposit, had no history of nonpayment and was still cutoff without notice. Guilty until proven innocent!

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AWWA Webinar: Foundations in Apparent Water Loss

Join three distinguished speakers on how to resolve Apparent Water Loss at your utility. Jim Poff from Clayton County Water Authority, David Wallenstein from East Bay MUD and Christine Boyle from Valor Water Analytics will deliver an infomrational webinar on strategies to detect and resolve apparent water loss.

Register here: https://www.awwa.org/store/productdetail_event.aspx?productId=62607082

Featured in Inc.com: How This Company Helps Poor People in Danger of Getting Their Water Shut Off

Although many people work hard to ensure important resources like water are not wasted, there are still times when we lose it without even knowing it. When this happens, it means higher water bills, waste of one of our most valuable resources, and sometimes, customers getting their service shut off.

The Brave New World of Apparent Loss Detection

Why Apparent Loss Matters

Attention to curbing water loss in utilities has soared over the past 5 years. In 2015 the first North American Water Loss Conference was held in College Park, GA marking the first national water loss conference in the United States.  In 2013 the EPA published a paper stressing the importance of water auditing and water loss control. Water Loss reporting  is now regulated in place in 3 states (GA, CA, HI), with several more to join in coming years. The State of California through Executive Order B-37-16and the Cal-Nevada AWWA through its Water Loss Technical Assistance Program continue to promote water audits as a step forward in reducing water loss across California.  

While the curbing of overall non-revenue water is the overall goal of these programs and regulations, we have been paying particular attention to a sub-category of total water loss, referred to as apparent loss. 

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