Clients

Introducing our Clients: Carson City and South Bend

By: Sabrina Strauss, Office Manager

Xylem-Digital Solutions kicked off Hidden Revenue Locator projects with a number of new clients in 2019. Two of the recent deployments include  City of Carson City and the City of South Bend. We will introduce both of these innovative utilities in this post. 

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Introducing Carson City Water Division

Carson City is located in an arid region of Northern Nevada. Carson City’s water distribution system consists of 250 miles of water mains, 4,200 fire hydrants, 32 groundwater wells, 15 storage tanks, and 16 pressure zones, according to the local Water Division. “The distribution division maintains the system’s water mains, valves and hydrants, and the City's portion of the service line, [...] including the water meter.” Carson City’s Water Division oversees the city’s water production, distribution and metering, as well as maintaining the fire hydrants and infrastructure. 

The city’s overall goal in working with Xylem is to locate revenue deficiency across its commercial and industrial meter fleet. In addition, Xylem  will help the city with meter asset management through data driven insights and recommendations specifically on the systematic replacement of its under-performing meters. Furthermore, another goal is to also determine the potential missing revenue from each of the under-performing meters, which is estimated to be worth 1% of Carson City's 2017 water and sewer gross operating revenue.

The Xylem’s Revenue Assurance group recommended their award-winning solution Hidden Revenue Locator (HRL) to Carson City to use to work towards these goals of the Water Division. HRL is a tool which delivers improved predictions for utility meter issue identification through utility gathered data and as ongoing and automated  data integration which is easy to scale across multiple meters. The HRL optimizes operational workflows for the City due to its easy to access online platform and ongoing, regular reports for prioritizing field activities, as well as helping with meter asset management. 

Xylem also provides program guidance and insights on total revenue and volume gains, which will be delivered by the Revenue Assurance team throughout a 12-month long program, with a dataset of 1,700 meters, and including a pre/post revenue impact report. The dashboard for this project will be launched in Fall 2019. 

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Introducing South Bend Water Works

Located in southern Indiana, South Bend Water Works ‘solely utilizes groundwater to serve more than 112,000 customers. There are nine well fields which can produce water to be treated before making its way to homes and businesses via 550+ miles of water main’. 

The City’s goal is it to gain a better understanding of the performance of its water meters using a performance-based approach. For this purpose, identifying and addressing water and revenue loss at and behind the customer meter, and closely tracking each meters’ revenue impact, is necessary. Furthermore, the City plans to use the Hidden Revenue Locator to better understand where its system water losses are coming from by better estimating its apparent water losses. Currently, the City has a regular replacement program for all of its meters and by using HRL, the goal is instead to focus these replacements on only meters with issues which will save both time and effort while also recovering revenue in the future. 

Similar to the Carson City project, South Bend is planning to use the Hidden Revenue Locator to achieve their goals. South Bend will receive a one-time, Hidden Revenue Locator report of meter issues for 10,000 manual and AMR meters. Xylem’s San Francisco team will conduct  a one-time data integration and analysis for all provided data back to 2013. The dashboard is targeted to launch in November 2019.