water affordability

Challenges and innovations: Current and Future States of Water Affordability: Part 3

By Maryana Pinchuk, Stacey Isaac Berahzer, and Christine Boyle, PhD

In our two previous blog posts in this series, we explored the definitions and metrics used to assess affordability, discussed the role of customer assistance programs (CAPs) in addressing affordability, and considered some major challenges that utilities face when setting up CAPs. In this post, we will briefly discuss rate structures and policy changes that influence affordability, as well as cover additional novel interventions that may reduce utility customer nonpayment in the water sector and related sectors.

Read the full post on our Valor Water Blog

Note:

This is the third in a series of Valor Water Analytics blog posts exploring water affordability, customer nonpayment, and potential solutions that enable utilities to deliver water more equitably and sustainably to all customers. You can read posts one and two here.

Challenges and Innovations: Current and Future States of Water Affordability: Blog Post Series Part 2

By Stacey Isaac Berahzer; Christine Boyle, PhD; editing by Maryana Pinchuk

In our last blog post, we discussed affordability topics that have been relatively well-covered in the water industry and academic research: the definition and measurement of affordability in the context of water service delivery, and an overview of customer assistance program (CAP) creation and funding. Though not necessarily solved, these issues have been discussed in many publications and conference proceedings. In this post, we will discuss a topic that has received less coverage: how a lack of customer information and contact data makes it difficult for utilities to increase CAP enrollment.

Read more on our Valor Water Analytics Blog.

Note:

This is the second in a series of Valor Water Analytics blog posts exploring water affordability, customer nonpayment, and potential solutions that enable utilities to deliver water more equitably and sustainably to all customers. You can read the first post here.